Alarm panel

Place the tablet system

• Tablet systems are often placed close to the phone where the internal emergency number comes out, and/or at the reception desk.
• Place the tablet in a location where a stable mobile data connection is present, as well as a strong Wi-Fi connection. It is recommended to have access to a closed Wi-Fi network, which preferably does not change password.
• Store the tablet holder key in a place that is easily accessible when necessary, but make sure only trusted/authorized people have access to it.

Connect the tablet to an external power source

Connecting the tablet to internet

Check before starting:

• When the tablet is first turned on, it should open on a menu screen with a black bachground with white text on it, and a couple of app icons should be visible. If this is not the case, please contact Picasse support: +31 88 742 2701.

Connect the tablet to the Wi-Fi network of your organization

• Click on the app icon: Settings / Instellingen (grey icon with a white gear symbol).
• The “connections” / “verbindingen” settings should be open automatically. If not, you can click on these settings on the left of the screen.
• Click on the right section of the screen on Wi-Fi. You will see a list of Wi-Fi networks appear.
• The Wi-Fi network you want to connect to should be one you know will not automatically disconnect after a while. So this should be a closed network with a password that does not change over time. If password changes are unavoidable, please contact Picasse support anytime this happens, so that we can re-establish the connection.
• Connect to the Wi-Fi network by clicking on it and filling in your (username/e-mail and) password. Make sure connect automatically is on. Click connect.

Locking the dashboard

Using our remote support system, we can lock the entire tablet interface, so that the Picasse app will always remain open and the screen will remain on, for easy 24-hour access of the Picasse alert system.

• Contact Picasse Support (+31 88 742 2701). Tell us that the tablet has been set up and that it’s been connected to Wi-Fi. If you’ve had problems connecting to the network, we can also help out. Once the connection has been established and everything is set up properly, we will lock the tablet screen for you.
• If any problems with the tablet arise later on, Picasse support is always available during the week to unlock the tablet or help solve issues in other ways.

Everyday use of the dashboard

Sending messages / alerts

• Press on an incident button in your dashboard and navigate through the following buttons (usually designed to indicate locations within your organization) until you arrive at the send screen.
• You can change the alert/SMS text if necessary, by clicking on bewerken.
  In the case of a test alert, please make sure you are clear about the fact that this is a test and not a real incident. Often, there is a dedicated “Test”-button in the dashboard that you can use for this purpose. It is also recommended to warn receivers before doing a scheduled test.
• If you only want to warn people at the relevant location, turn the slider next to “waarschuw alleen mensen op locatie” on. If you wish to alert everyone in the group regardless of their location, you can turn this slider off. Keep in mind that this will also alert people who are possibly at home or on vacation.

• Once you are sure you want to send the alert, press verzenden.

You will instantly be able to see who responds to the alert. Navigate to the tab Alert status. An overview will be shown, color coded to indicate who has received, accepted or rejected the message.

Seeing presence

In the Picasse app, it is possible to see which people are currently available at a given location.

Manual sign off function

If there are people present at the location who should not be present, the following steps can be taken to manually sign out this person from this location:

See alert history

You can review past alerts and their status from the dashboard.

• Press Alert Status / oproepstatus.
• Select an alert.

Resolving problems

The screen is and remains black

• Check if the tablet screen is turned on:
• If the tablet screens turns on as soon as you double click, this means the tablet is in the unlocked mode. It is supposed to be in locked mode, so you need to call Picasse support to make sure we lock the tablet via our remote support system. Once the tablet is in locked mode, the screen will always stay on.
• If the screen doesn’t turn on when you double click, this means the tablet is completely turned off. Take the tablet out of its case (If you don’t have a key, ask your administrator) and make sure it is connected to a working charger and a working wall outlet. Hold the “on” button and wait until you see the Samsung logo appear on the screen. If the tablet’s battery has been empty for a while, it can take a while to charge before you can turn it on.

The panel says “Geen verbinding”/”No connection”

• Call Picasse support, so that we can unlock the tablet via remote support. Then you can access the Wi-Fi settings.
• Connect the tablet with a Wi-Fi network. After this, we can lock the tablet again.

I still have questions

Do you still have issues while using the alarm panel? Or any other questions regarding the use of Picasse systems in general?

• First, contact your organization’s Picasse administrator. Most of the time, they can help you solve the problem or answer your question. They can also pass on messages to Picasse support.
• If necessary, send an e-mail to Picasse support: support@picasse.com. Make sure to mention the name your organization in your e-mail and possibly the name of your internal Picasse administrator.
• For urgent or small issues, call the Picasse support department: +31 88 742 2701. If this is outside of office hours, please check first if your organization covers 24/7 support from Picasse.