Fault management
Picasse helps your organization with fault management and incident management by quickly registering and resolving incidents & disruptions.
- Easily notify and report
- Universally applicable (across systems, processes and organizations)
- Coordinate and communicate quickly
1
Identify
Register & prioritize
Register
Register malfunctions manually or, if desired, fully automatically.
Prioritize
Simply determine the priority based on the impact and agreements made.
Consultations
Contact the reporter, colleagues or the control room for follow-up questions.
2
Analyze
Investigate the cause & determine the approach
Analyze
List the symptoms of the incident.
Investigate
Investigate the possible causes with the help of provided documentation.
Plan your response
Contact the reporter, colleagues or the control room for any follow-up questions.
3
Respond
Rapid resolve
Fix the problem
Clear the malfunction.
Escalate
Escalate the report when a malfunction has not been resolved and transfer findings.
Archive the report
The fault has been resolved and the report is archived.